Service Center (888) 213-7483 Open 24/7

KPIs for the Success of Your Fleet

by Anna Mischke | Oct 20, 2017

Customer News 101817Peter Drucker, renowned in the business sector, said “what gets measured, gets improved.” This exact philosophy directly relates to fleet management’s turn towards data for educated decision-making to improve business.  

Key Performance Indicators, or KPIs, are measurements of performance used to gauge how well a fleet or business in general is functioning. With dozens of metrics available to monitor, managers are considering what measurements fit their companies best: customer service, OSHA accident frequency, equipment utilization, deadhead, cost per mile, parts cost per mile, fuel cost per mile, miles per gallon, idle time percentage, on-time delivery percentage, driver turnover, days worked, operational utilization- the list goes on. Understanding the data allows companies to hone in on what works well for their efficiency and performance while improving safety.

The availability of these reports and metrics have become easily attainable thanks to advancing technology in both mobile communication and trucks themselves. Using the information provided against previous reports day over day and week-to-date gives fleet managers capability to strategize around real numbers. Those numbers should shift and evolve with companies, explains Tom Benusa, saying “the most important KPIs can change over time as a company’s business or leadership philosophy changes.”

Whether focused on billing, deliveries, or HR purposes, the insight companies can glean is vast through software such as that from EBE Technologies, Vnomics, Transport America, and Omnitracs among many others. Actionable information comprises the most value for fleets, so packaged data readily combined is ideal in streamlining the review and business-planning process.

As the industry changes and less focus is drawn to rate per mile and more is placed on the cost of the driver, companies agree that time is of more value than ever. Having the insights to best utilize that time is driving more businesses to invest in researching and comparing KPIs and even more importantly, acting on the data.

Leave a comment