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How to Set Your Team Up for Agility

by Charlotte Freed | Jul 27, 2018

Monthly Blog - JulyHow quick is your team to handle problems head on and effectively, as soon as they arise? Agile may have been borne from software development, but it’s become a way of working in many types of collaborative organizations wanting to master constantly changing industries. Agility is key in business, both when adapting to continuous flux and just as importantly, when there is an issue at hand.

Speed isn’t always equivalent to agility, make sure you and your team are aligned. Rather than executing quick fixes that won’t last, solve problems at their core. The key to making a team truly Agile is to develop proper processes, then ensure they are understood and enacted. With training, a strong handle on potential problems, and the proper responses - your employees will learn how to deliver solutions that reflect your corporate goals. There are some basic steps in establishing an Agile workforce:

Be Transparent

For your frontline team to feel empowered, it’s important they understand how their decisions influence the overall organization and impact overall goals. Start by laying the foundation of your mission and vision statements. If they feel their decision is aligned with these statements, they can be more assured that their solution fits the company’s objectives.

Be Supportive

You’re not always going to agree with how your team handles problems, but it’s important to back their methods if it solved the problem. If the actions they took were to help the customer, let them know you support their judgement.

Be Insightful

Being supportive does not mean you can’t give advice or make suggestions on how you would have resolved an issue. Begin with affirmation, saying something like “Thanks so much for working that problem out so quickly!” and follow with constructive advice: “If something like this happen again, you might consider…”

Be Proactive

When problem-solving, combine experimenting tried and true methods with new approaches. Incorporate the feedback you receive both internally and from your customers, then focus on validating each of these solutions with direct experience.

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