Customer Service Promise

At Centerline, we’re committed to giving our customers a first-rate experience. We take pride in our work and we’re pleased to offer our 8-Point Customer Service Promise as your guarantee that we’ll get the job done right.

1. We will build and maintain regular, direct and thoughtful communication with your management and front-line supervisors.
2. We will not accept any assignment without a clear understanding of every aspect of the job.
3. We will only assign drivers who meet both Centerline's rigorous hiring standards and your specific requirements.
4. We will meet or exceed all time commitments.
5. We will proactively notify you of any service failures and work to provide straight-forward solutions to avoid their recurrence.
6. We will partner with your management team to create driver staffing solutions that help you reduce risk and grow your business.
7. We will ensure you have an accurate understanding of Centerline's business practices, policies and capabilities.
8. We will meet or exceed all DOT, compliance and safety standards for each Centerline driver.

 If we fail to live up to any of these standards at any time, please call Centerline President Jill Quinn at 1-888-A1-DRIVE.